To help you afford the bear of your dreams, we offer a Budget Scheme (Layaway) on purchases over £100 or more. This enables you to spread payments over as many as 6 months (depending on the purchase price) and is at no extra cost. An initial deposit is required, and this is non-refundable should you later change your mind, or if you fail to make payments as agreed. In which case we have the right to cancel your layaway, keeping your deposit. Bears (and other items) bought through the Budget Scheme are not refundable, returnable, or transferable, and are considered a final sale.
There often comes a time when, in order to continue collecting bears and other animals, you have to reluctantly part with one or two characters to make space for newcomers. We can help find new, loving homes for your ‘orphans’ through our popular ‘private collection’ consignment service. Simply email us for details.
Buying a gift? Take advantage of our free gift wrapping service! To make your purchase extra special, if you’re buying as a present for someone, we will be happy to gift-wrap it for you. Just make sure to ask when you place your order.
If for some reason you’re not happy with your purchase, we’ll give you a refund of the purchase price, provided you return to us intact and fully-insured with 14 days of receipt. Please email as soon as possible if you want to request a refund. Please note, characters bought on layaway are subject to the terms and conditions outlined in Services.